
See user submitted job responsibilities for Customer Service Representative I.

$20 per hour annual salary full#
View full job descriptionĮmployers: Job Description Management Tool May require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. The Customer Service Representative I works under the close direction of senior personnel in the functional area. Additionally, Customer Service Representative I typically requires a high school diploma or equivalent. Uses a customer relationship application or database to record activities and research product information. Being a Customer Service Representative I analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Resolves routine and basic problems and communicates solutions or requested information to the customer. If you’re comparing salaried jobs and hourly jobs or trying to negotiate pay, do research or ask a potential employer how it handles OT.Customer Service Representative I responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. But in general, hourly workers are more likely than salaried workers to be eligible for OT pay. Ultimately, OT rules come down to employee classifications under the Fair Labor Standards Act (FLSA), the law that also covers minimum wage standards.

For example, a person earning $20 an hour would be paid $30 per hour for the 41st hour they work and beyond. And the typical rate is one and a half times a worker’s normal rate. This result is obtained by multiplying your base salary by the amount of hours, week, and months you work in a year, assuming you work 40 hours a week. OT is the extra pay a person receives after working more than 40 hours per week. 20 yearly is how much per hour If you make 20 per year, your hourly salary would be 0.01. One of the biggest differences between salaried and hourly employees is overtime pay, or OT as it’s called for short. This should give you your hourly pay rate.įor example, an employee earning $40,000 annually who works 40 hours per week would determine their hourly rate like this: Divide your weekly salary by the number of hours you work per week-or the average hours worked per week.

You can get a general idea of your hourly rate by averaging the number of weekly hours you work over a certain period of time, like a month or two.
